I wholly agree that these will be considerable action areas for the Banking sector, particularly the UK who is responding to major regulatory changes such as PSD2 and open banking (CMA). But, with the UK in many ways seen as the benchmark, other markets (I.e. who aren’t impacted by UK / European regulation) will be taking note of key learnings and potentially trialling / implementing their own equivalents.

As well as reorganising their technical architecture, I feel this may be a juncture where some banks really consider repositioning themselves and using this period of change to kill 2 birds with 2 stone.

I’m intrigued by the prospect of a more digital branch network, not just by the advent of VT / AR within branches, but potentially a rethink of where we go (or don’t) to access branch functions.